Privacy Policy
Last Updated: October 21, 2026
At Monacy, we value your privacy and are committed to protecting your personal information. We believe that shopping online should be safe, transparent, and convenient.
This Privacy Policy explains how Monacy (“Monacy,” “we,” “us,” or “our”) collects, uses, processes, stores, and shares personal information when you visit our website, browse our products, create an account, make a purchase, or communicate with us.
This policy applies to our website at https://monacy.com/ and our related online shopping services.
By using our website, you acknowledge this Privacy Policy. Where required by applicable law, we obtain your consent before collecting or using personal information for specific purposes.
1. Information We Collect
We collect personal information that is reasonably necessary to operate our online store, process customer orders, provide support, and improve our services.
Personal Information You Provide
When you place an order, register an account, subscribe to our newsletter, or contact us, we may collect:
Full name
Email address
Phone number
Billing address
Shipping address
Account information
Order details and purchase history
Customer service inquiries and correspondence
Marketing communication preferences
We do not require customers to provide unnecessary personal information to browse our products.
Payment Information
When you purchase products from Monacy, payment information is processed using the payment methods and service providers available at checkout.
Depending on your selected payment method, payment providers may collect and process card details, billing information, and transaction verification data.
Monacy may receive transaction identifiers, payment status, and limited payment information necessary for order management, refunds, accounting, and fraud prevention.
We do not intentionally collect or store full payment card numbers in our own customer records.
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
Internet Protocol (IP) address
Browser type and version
Device information
Operating system
Pages visited
Date and time of visits
Referring website information
Shopping cart interactions
Approximate location based on IP address
Cookie identifiers and website usage information
This information helps us operate, maintain, secure, and improve our website.
2. How We Use Your Personal Information
Monacy uses collected information for the following purposes:
Order Processing and Fulfillment
We use customer information to:
Process and confirm purchases.
Verify payments.
Prepare and fulfill orders.
Arrange shipping and delivery.
Provide order confirmations and tracking information.
Handle returns, exchanges, and refunds.
Customer Support
We use contact and order information to respond to questions, resolve order issues, provide product assistance, and handle customer complaints.
Account Management
We use account information to provide account access, maintain order history, manage customer preferences, and protect accounts from unauthorized access.
Website Performance and Improvement
We may analyze website usage to improve navigation, product listings, shopping functionality, and customer experience.
Marketing and Promotional Communications
Where permitted by law and subject to applicable consent requirements, we may send information about:
New product arrivals
Exclusive promotions
Special discounts
Seasonal collections
Store updates
Relevant product recommendations
Customers can opt out of promotional communications at any time.
Fraud Prevention and Security
We may process information to detect fraudulent orders, prevent unauthorized activity, protect payment transactions, and maintain website security.
Legal and Regulatory Compliance
We may process and retain information to comply with applicable tax, accounting, consumer protection, privacy, and other legal obligations.
3. Secure Checkout and Payment Protection
Protecting customer information during checkout is an important part of our commitment to responsible online shopping.
Our website is intended to use secure HTTPS connections to protect information transmitted between customers and the website.
Payment information is handled through the payment methods and providers available during checkout.
We aim to collect only the personal information reasonably necessary to complete transactions, arrange delivery, and provide customer support.
Customers should never send full payment card details, passwords, or other sensitive financial information through ordinary email or social media messages.
Although we take reasonable precautions to protect customer information, no electronic transmission or storage system can guarantee absolute security.
4. Cookies and Similar Technologies
Monacy may use cookies and similar technologies to support essential website functionality, improve performance, and understand customer interactions.
Essential Cookies
These cookies support important shopping features such as:
Shopping cart functionality
Checkout sessions
Customer account authentication
Website security
Session management
Functional Cookies
These cookies may remember customer preferences and help provide a more convenient shopping experience.
Analytics Cookies
Where enabled, analytics technologies help us understand website traffic, visitor behavior, and how customers interact with our online store.
Advertising and Marketing Cookies
Where enabled and permitted by applicable law, advertising technologies may help us measure campaign performance, understand customer interest, and display relevant advertisements.
Customers may manage cookies through browser settings and any cookie preference tools made available on our website.
Where required by law, we obtain consent before activating non-essential cookies and tracking technologies.
Disabling certain cookies may affect some website features.
5. Google Services and Online Advertising
Monacy may use Google services to promote products, measure advertising performance, and improve the online shopping experience.
Depending on the services enabled, these may include:
Google Ads
Google Merchant Center
Google Analytics
Google Tag Manager
Google conversion tracking
Other Google advertising and measurement services
If these services are used, certain information, such as website interactions, device identifiers, cookie information, and purchase-related events, may be processed by Google in accordance with applicable settings and privacy requirements.
We will seek any consent required by applicable law before using personal information for personalized advertising or other consent-based advertising activities.
We do not provide customer personal information or images for use in advertising without the appropriate permission or other lawful basis.
Customers can learn more about Google’s privacy practices at:
https://policies.google.com/privacy
Google advertising preferences may be managed at:
https://myadcenter.google.com/
6. How We Share Personal Information
Monacy does not sell customer contact information, including email addresses and phone numbers, to third parties.
We may share personal information with service providers when reasonably necessary to operate our business and fulfill customer orders.
Payment Service Providers
Payment providers may process payment details, verify transactions, prevent fraud, and manage refunds.
Shipping and Logistics Providers
We may share customer names, delivery addresses, phone numbers, and relevant order details with shipping partners to deliver purchased products.
Website Hosting and Technical Services
Website hosting, maintenance, security, and technical service providers may process limited information necessary to operate our online store.
Marketing and Analytics Providers
Where applicable, authorized service providers may process information to manage customer communications, measure website performance, and support advertising activities.
Certain disclosures for targeted advertising may be classified as a “sale” or “sharing” of personal information under some privacy laws, even if no payment is received. Where applicable, we provide legally required notices and opt-out options.
Legal Requirements
We may disclose information when required by law, a valid legal process, or when reasonably necessary to protect customers, prevent fraud, or defend legal rights.
We expect service providers handling personal information on our behalf to use it only for authorized purposes and to maintain appropriate safeguards.
7. Email and SMS Communications
Customers may choose to receive marketing communications from Monacy.
Email Communications
If you subscribe to our newsletter, we may send promotional emails featuring new arrivals, product announcements, special offers, and store updates.
You can unsubscribe from promotional emails at any time using the unsubscribe link included in the message.
Transactional communications, such as order confirmations, shipping notifications, and important account messages, may still be sent when necessary.
SMS Communications
If Monacy offers SMS marketing and you voluntarily subscribe, we may send promotional text messages to the phone number you provide.
SMS consent is optional.
Marketing consent is not required to complete a purchase.
Message frequency may vary.
Message and data rates may apply.
You may opt out using the instructions provided in our messages.
We do not sell or share SMS opt-in information or consent records with third parties for their independent marketing purposes.
SMS service providers may process relevant information solely to deliver messages and operate the messaging service.
8. Customer Accounts and Information Management
Customers who create an account may be able to access and update certain personal details through their account settings.
Customers are responsible for maintaining the confidentiality of their login credentials.
If you believe your account has been accessed without authorization, please contact our customer support team.
You may request account closure or deletion of eligible personal information by contacting us.
Some transaction records may need to be retained for legal, financial, fraud prevention, or dispute resolution purposes.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or meet applicable legal obligations.
Retention periods depend on the nature of the information and the purpose for which it was collected.
For example, we may retain information for:
Order fulfillment and customer support
Payment and refund records
Tax and accounting compliance
Fraud prevention
Legal disputes
Customer account management
Marketing consent and unsubscribe records
When personal information is no longer required, we take reasonable steps to securely delete or anonymize it.
10. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of eligible personal information.
Request a copy of certain personal information.
Withdraw consent for specific processing activities.
Opt out of marketing communications.
Opt out of certain targeted advertising activities.
Request information about how your personal information is processed.
We may request reasonable identity verification before responding to certain privacy requests.
We will respond within the timeframes required by applicable law.
We will not unlawfully discriminate against customers for exercising their privacy rights.
To submit a request, please contact us using the information provided below.
11. Privacy Rights for US Residents
Residents of certain US states, including California, may have additional rights under applicable consumer privacy laws.
These rights may include access, correction, deletion, data portability, and the ability to opt out of qualifying sales or sharing of personal information or targeted advertising.
Where required by applicable law, Monacy will provide appropriate mechanisms to exercise these rights and recognize qualifying browser-based opt-out preference signals, including Global Privacy Control.
Customers may contact us to inquire about their available privacy rights.
We may retain certain information when necessary to comply with legal obligations, complete transactions, prevent fraud, or exercise other rights permitted by law.
12. International Data Processing
Monacy may use service providers that operate in different countries.
As a result, personal information may be processed or stored outside the customer’s country of residence.
Where applicable, we take reasonable steps to ensure that international data transfers comply with relevant privacy laws and are subject to appropriate safeguards.
Privacy protections and legal requirements may vary between jurisdictions.
13. Children’s Privacy
Monacy’s website is intended for general retail customers and is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 without appropriate parental authorization.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to delete the information.
Parents or guardians may contact us with any concerns regarding children’s personal information.
14. Third-Party Websites
Our website may contain links to third-party websites, payment services, social media platforms, and other external resources.
These websites operate independently and may have their own privacy policies.
Monacy is not responsible for the privacy practices or content of third-party websites that we do not control.
We encourage customers to review the privacy policies of external services before providing personal information.
15. Do Not Track and Opt-Out Preferences
Some browsers provide Do Not Track settings that communicate a preference regarding online tracking.
Because there is no universally adopted standard for all Do Not Track signals, our website may not respond to every such signal.
Where applicable law requires recognition of qualifying opt-out preference signals, including Global Privacy Control, we will honor those signals for relevant processing activities.
Customers may also manage certain cookie and advertising preferences through available website controls and browser settings.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, service providers, or applicable legal requirements.
When changes are made, the “Last Updated” date at the top of this page will be revised.
If changes materially affect how personal information is processed, we will provide additional notice or request consent where required by law.
We encourage customers to review this Privacy Policy periodically.
17. Contact Information
If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us.
Monacy
Website: https://monacy.com/
Customer Support Email: [Insert official support email address]
Business Name: [Insert legal business name, if different from Monacy]
Business Address: [Insert actual business mailing address]
Contact Phone: [Insert customer support phone number, if available]
We will make reasonable efforts to respond to inquiries and resolve privacy-related concerns in accordance with applicable laws.
